Once your order ships, you'll receive an email with your AWB (tracking) number and a direct tracking link. You can also track anytime at surgimedex.in/shipment-tracking-local. Our logistics partners will send you an OTP via SMS before delivery for added security.

If you receive a product that doesn't match its description or has a quality issue, we will replace it with the same make and model — or issue a store credit for the full purchase price — provided the item is returned unused in its original packaging within 5 business days of first delivery attempt. Email customersupport@surgimedex.in to get an RMA number before shipping the return.

Yes — you can cancel anytime before shipment or within 48 hours of placing the order, whichever comes first. Full wallet refund is provided instantly. Refund to the original payment method is also available (a 2.5% gateway processing fee applies for card/netbanking payments). Email customersupport@surgimedex.in to cancel.

Absolutely. Surgimedex is operated by Global Medi Innovations, New Delhi — an established importer and distributor of surgical consumables. Every product we sell is genuine, non-expired, and sourced through authorised supply chains. We stand behind every item with our Money-Back Guarantee.

We accept UPI, credit/debit cards (Visa, Mastercard, Rupay), net banking, and wallet payments via our secure payment gateway. A 2% discount applies on UPI/QR payments at checkout. All transactions are SSL-encrypted.

For certain regulated medical devices, KYC verification may be required before dispatch. If applicable, our team will reach out with specific requirements after you place the order. This does not delay most standard consumable orders.